Privacy Policy

GrowVera (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, hold, and disclose your personal information when you interact with our website at growvera.com.au or use our services.

GrowVera is a trading name operating in Sydney, New South Wales, Australia. Contact: admin@growvera.com.au

We may collect the following types of personal information:

• Contact information: your name, email address, and phone number when you submit an audit request or contact us.
• Business information: your business name, suburb, and business type, which helps us prepare your audit.
• Usage data: standard web analytics data including pages visited, browser type, and referring URL, collected through analytics tools.

We do not collect sensitive information (as defined by the Privacy Act) unless you specifically provide it and consent to its collection.

We collect personal information:

• Directly from you when you submit a form on our website (e.g. the free audit request form).
• When you contact us by email or phone.
• Automatically through cookies and analytics tools when you browse our website. You may disable cookies through your browser settings, though this may affect site functionality.

We collect and use your personal information to:

• Prepare and deliver your free Google Business Profile audit.
• Communicate with you about your enquiry or our services.
• Send you relevant information about GrowVera (with your consent, and always with an opt-out).
• Improve our website and services.
• Comply with our legal obligations.

We comply with the Spam Act 2003 (Cth). We will only send you commercial electronic messages if you have provided your consent, either expressly or inferred from your business relationship with us.

Every commercial message we send includes:

• Our identity and contact details.
• A clear and functional unsubscribe mechanism.

We will action all unsubscribe requests promptly and no later than five (5) business days after receipt.

We do not sell, rent, or trade your personal information to third parties.

We may disclose your personal information to:

• Service providers who assist us in operating our business (e.g. email delivery, analytics). These providers are contractually required to handle your data securely and in accordance with Australian privacy law.
• Regulatory authorities or law enforcement where required by law.

We do not disclose personal information to overseas recipients unless we are satisfied the overseas recipient is subject to privacy obligations substantially similar to the APPs.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:

• Encrypted transmission via HTTPS.
• Access controls limiting who can access personal data.
• Regular review of our data handling practices.

No method of transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately.

Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate, out-of-date, or incomplete information.

To make a request, contact us at admin@growvera.com.au. We will respond within a reasonable time (generally 30 days). We may need to verify your identity before processing your request.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by emailing admin@growvera.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. The updated policy will be published on this page with a revised “last updated” date. We encourage you to review this policy periodically.